If your total orders are above $200,we provide free shipping by EMS/DHL/FEDEX.
By Express:Generally,about 5-10 working days
3.Items will be shipped within 1business day on payment received.
4.If you haven’t received the item on the Delivery Time ,please contact us by email if you have any. questions,normally,your mail will be replied within 24 hours. If you still haven’t got the reply after 24 hours, please check the spam of your email box. We will try our best to give you the best solution by communication.
5.We ship to Alixpress’s address Only . Please make sure your address in Alixpress is matched with your shipping address before you pay.
6.International Buyers-please Note:
a:Import duties,taxes and charges are not included in the item price or shipping charges.these charges are the buyer responsibility
b:Please check with your country customs office to determine what these additional costs will be prior to bidding/buying
1.Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
2.Please contact us to request a return authorization. Your name,auction number,and reason for return should be included in the email. All items returned must contain all original packaging materials.
3.Please repack the item carefully.items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued.shipping,handling and insurance fees are non refundable.
4.If the item is found non-defective ,the item will be sent back to the buyer at buyer?s expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for all Return Postage and Shipping Charges.Buyer is responsible for additional shipping costs for items that are the box or label it is being returned in.
Don’t leave negative feedback without asking us for help. Please contact us first if you have any problem.We strive to answer all messages as quickly as possible.
Thank you in advance for your patience.
1.Our system automatically returns feedback once it is left for us.
2.In order to provide you a better service,please treat the transaction fairly. Feedback is our life,before you leave aneutral or negative feedback, please do contact us to get a better solution.(It is impossible to drawback the evaluation in new policy),because, we also consider a NEUTRAL feedback as a NEGATIVE feedback.
Q:Why are your prices so low, are these quality items and brand new?
A:YES,you pay the FACTORY PRICE!
We sell brand new items directly from factory in Asia.That is why our prices are so competitive.
To maintain quality control we do personally inspect for each item prior to shipment. All items are 100% new and inspected.
1.We guarantee 100% customer satisfaction If your is not as described or faulty when you receive it we will replace it for you with no additional charge.
2.Many sellers supply grey market,We guarantee that our products are brand new,official and first-class quality.